FAQs

**Q1: ​​How long will it take to receive my order?**
Delivery times vary depending on the product and destination, generally between **10 and 25 business days**. You will receive a tracking number as soon as your order is shipped.

**Q2: Can I track my order?**
Yes! Once your order has been shipped, a tracking number will be sent to you by email. You can use it to track the delivery progress.

**Q3: What are the delivery charges?**
Delivery charges are shown during checkout. In some cases, delivery may be free depending on promotions or products.

**Q4: Can I cancel or modify my order?**
Once an order has been placed, it is generally not possible to cancel or modify it. Please contact us as soon as possible at **wintershopeu@gmail.com** if you need assistance.

**Q5: What should I do if my product is damaged or incorrect?**
If your product is damaged, defective, or does not match the description, please contact us within **7 days** of delivery at **wintershopeu@gmail.com** with your order number. We will arrange a replacement or refund.

**Q6: How can I contact customer service?**
For any questions or assistance, please send an email to **wintershopeu@gmail.com**. We usually respond within 24 to 48 hours.

**Q7: What payment methods do you accept?**
We accept payments via all available Shopify gateways (credit card, PayPal, etc.), which are secure and easy to use.

**Q8: Are your products authentic?**
Yes, all our products come from reliable suppliers. We ensure that each product matches its description.